Change Health Care Notice

In February, our practice was impacted by the national outage experienced by Change Healthcare because of a cyberattack. Change Healthcare is a healthcare technology company, part of Optum and United Healthcare, that provides services used by much of the US healthcare system, including our practice.

We have remained in close contact with Change Healthcare as they investigate and address this issue.

Change Healthcare has begun issuing customer notifications related to the February 2024 cyberattack. On April 22, 2024, Change Healthcare publicly confirmed the impacted data could cover a substantial proportion of people in America. More recently, on June 20, 2024, Change Healthcare notified our practice’s management company that some of its data was compromised.

Change Healthcare has setup a dedicated website at http://changecybersupport.com/ with available resources, including a dedicated call center (866-262-5342) that offers free credit monitoring and Identify theft protection for two years for anyone impacted.

At this time, Shenandoah Oncology has not been notified of any specific patients of the practice whose protected health information has been affected by the incident. You may receive a notification directly from change healthcare if they have determined that your information was affected by the incident.

For more information, please visit https://www.changehealthcare.com/hipaa-substitute-notice

We know the importance of safeguarding your data and are committed to maintaining the highest standards of privacy and security.