For Patients

COVID-19

As the number of cases of COVID-19 increase in our area, we want to continue to be transparent in our strategies and preparations for our patients and their family members. We want to encourage all patients not experiencing flu-like symptoms to continue with their prescribed treatment plan and keep all previously scheduled appointments, be they in person or via telemedicine.

What is Shenandoah Oncology doing to protect our patients?

Our automated phone call has been updated to remind patients to call the office if they have fever/cough/contact with infected individuals for further instruction

  • Health screening (including temperature check of ALL patients and staff coming into cancer center)
  • Masking of ALL patients. If you are wearing a mask when you arrive, our screeners will ask for you to remove your mask and wear a surgical mask that is provided for you at the front door.
  • Masking of all staff anytime they are in the practice
  • Limiting visitors into office (see update below)
  • All doors to the office will be locked to restrict unnecessary movement through the office
  • Focused attention on disinfecting protocols and staff hygiene
  • Your provider team may reach out to you via phone to arrange telehealth visits when possible to minimize trips outside the home for you as well as traffic within the cancer center.
  • We have developed a task force of personnel to monitor the COVID-19 situation daily so we can continue to provide the best, safest care possible

Updated Visitation Policy:

As the number of cases of COVID-19 increase and more states in our area restrict movement, it is very important that we limit the amount of people coming into the office. It is with the utmost concern for our patients and staff that we have implemented a visitor policy that allows very few visitors into the Cancer Center building. If you are able to bring a family member with you to your visit, a member of the provider team will contact you.

How Can You Protect Yourself?

  • Keep away from others who are sick, limit close contact and wash hands often
  • Avoid touching high-touch surfaces in public places (door handles, handrails)
  • Avoid touching your face, nose, eyes
  • Clean and disinfect your home
  • Avoid all non-essential travel

Visit https://www.cdc.gov/coronavirus/2019-ncov/index.html or www.vdh.virginia.gov/coronavirus for the most up to date information.

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